Shipping & Returns Policy

At Eliam, we want your shopping experience to be smooth and transparent. Please read our shipping and return policy carefully before placing your order.

🚚 Shipping Policy

Processing Time: All orders are processed within 2–3 business days.
Delivery Time: Standard shipping typically takes 3–7 business days depending on your location. Delivery times may vary during holidays or peak seasons.
Tracking: Once your order ships, you will receive an email confirmation with your tracking number and carrier information.
Responsibility: We are not liable for shipping delays caused by carriers, incorrect addresses, or circumstances beyond our control (such as weather delays).

🔄 Return Policy (Store Credit Only)

We want you to love your purchase, but if you are not completely satisfied:

Return Window: You may return eligible items within 14 days of delivery.
Condition: Items must be unworn, unwashed, and in original condition with all tags and packaging attached.
Refund Method: We do not issue money refunds. Instead, you will receive a store credit equal to the value of your returned item(s).
Store Credit: Credits never expire and can be used toward any future purchase.
Shipping Fees: Original shipping costs are non-refundable. Customers are responsible for return shipping fees.
Damaged/Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at eliamwear@gmail.com
We will review the issue and arrange a replacement, exchange, or store credit as appropriate.

⚖️ Compliance with New Jersey Law

New Jersey law requires businesses to clearly post their return policy at the point of sale.
Since our policy is store credit only, valid for 14 days, customers are informed of these terms before purchase.
By shopping with us, you agree to our posted return policy.

❓ Questions?

If you have any questions about shipping or returns, please contact our customer support team at eliamwear@gmail.com. We’re happy to help!